Job Summary

Key Responsibilities

- Make high-volume outbound calls to prospective customers and clearly explain company products/services

- Handle inbound customer queries and provide accurate, timely information

- Generate qualified leads and perform consistent follow-ups to drive conversions

- Maintain and update accurate call records, customer data, and interaction history in CRM systems

- Achieve daily, weekly, and monthly call and sales targets :

- Build and maintain strong customer relationships through effective communication

- Handle objections and rejections professionally and convert opportunities into sales

- Address customer concerns and escalate issues to relevant teams when necessary

- Ensure compliance with company policies, scripts, and quality standards :

- Provide feedback on customer responses to improve sales strategies

Requirements :

- Minimum 0-1 year of experience in telecalling, telesales, customer support, or inside sales

- Mandatory proficiency in Hindi and English (additional regional languages are an advantage)

- Strong verbal communication and interpersonal skills :

- Basic knowledge of MS Office (Excel, Word) and CRM tools :





- Ability to work in a high-pressure, target-driven environment :

- Willingness to make 80-120 calls per day

Key Skills (More Specific & Keyword-Rich)

- Telesales & Telemarketing Skills
- Lead Generation & Lead Qualification
- Cold Calling & Warm Calling
- Customer Relationship Management (CRM Handling)
- Sales Pitching & Product Demonstration (over calls)
- Objection Handling & Negotiation Skills
- Follow-up & Closure Techniques
- Active Listening & Communication Clarity
- Customer Retention & Engagement
- Time Management & Multitasking
- Data Entry Accuracy & Documentation Skills
- Adaptability & Problem-Solving Ability

Preferred Skills

- High confidence and positive attitude
- Strong persuasion and convincing ability
- Ability to handle rejection and pressure professionally
- Team player with a proactive and self-motivated approach
- Quick learner with the ability to adapt to scripts and processes

Job Types : Full time, Fresher, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Support Executive (Bengaluru)
🏢 Simpel Techlabs
📍 Bengaluru