Company : Suvich - Talk with Astrologers Location : Zirakpur, Punjab Salary : ₹10,000 - ₹20,000 per month Experience : Minimum 1 Year
Job Type : Full-time
Job Summary
Responsibilities :
- Resolve customer complaints and provide timely solutions.
- Assist users with app-related issues, payments, recharge queries, and account concerns.
- Coordinate with astrologers and internal teams when required.
- Maintain accurate records of customer interactions.
- Follow up with customers to ensure issue resolution.
- Escalate complex issues to the concerned department.
- Maintain a professional and customer-friendly approach at all times.
Requirements :
- Minimum 1 year of experience in Customer Support, Customer Service, Telecalling, or BPO.
- Good communication skills in Hindi and basic English.
- Comfortable using smartphones,
mobile apps, and CRM tools.
- Ability to handle customer complaints patiently and professionally.
- Strong problem-solving and interpersonal skills.
Preferred Skills
- Experience in app-based customer support.
- Knowledge of WhatsApp Business and Google Sheets.
- Ability to manage multiple customer conversations simultaneously.
Perks :
- Competitive salary package.
- Performance-based incentives.
- Career growth opportunities.
- Friendly and supportive work environment.