- Documentation & Data Management : Maintaining accurate and detailed records of customer interactions, transactions, and feedback within Customer Relationship Management (CRM) software like Salesforce, Zendesk, or Freshdesk.
- Cross-Functional Collaboration : Working with technical, billing, or logistics departments to escalate and resolve complex or recurring issues.
- Feedback Collection : Gathering customer insights through surveys and feedback loops to help internal teams improve products and support processes.
- Product Knowledge : Maintaining an in-depth understanding of the company's offerings to provide accurate information and guide customers in their decision-making.
Key Skills & Qualifications
- Communication : Excellent verbal and written skills,
often required in English and relevant regional languages.
- Soft Skills : High levels of empathy, patience, active listening, and the ability to remain calm in high-pressure situations.
- Technical Proficiency : Experience with CRM tools, ticketing systems, and basic office software (MS Office).
- Problem-Solving : Solid analytical thinking to identify root causes and provide creative, customer-friendly solutions.
- Education : Typically requires a Bachelor's degree (often in Business, Administration, or Communication), though some entry-level roles accept high school diplomas.
- Age criteria 18 to 29 years