Job Description: Provides high quality customer service in resolving queries of the customer related to their policies and claims - Provides inbound phone support to customers by sending/sharing necessary documents to get their concerns addressed - Handling payment disputes and payment related queries - Creating transactions for customers looking to make a payment - Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises - Participates and provides expertise as a responsible member to ensure continuous process improvement initiatives are met. Responsibilities: Provides high quality customer service in resolving queries of PayFlex FSA & H.S.A customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner. o Provides inbound phone support on FSA & H.S.A Product lines. o Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments.



o Ensures and provides quality service to both Aetna employees and PayFlex FSA & H.S.A members while administering their account. o Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met. o Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises - Qualifications: Provides high quality customer service in resolving queries of the customer related to their policies and claims - Provides inbound phone support to customers by sending/sharing necessary documents to get their concerns addressed - Handling payment disputes and payment related queries - Creating transactions for customers looking to make a payment - Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises - Participates and provides expertise as a responsible member to ensure continuous process improvement initiatives are met.

📌 Executive (Pune)
🏢 EXL Service
📍 Pune