Ready to shape the future of work?

- At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a quick-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

- This process supports the Customer Service Delivery operations of the Wealth Management & insurance arm. You're responsible to look after the transaction processing from account originations to payments
- Further, it relates to credit card fraud operations including chargeback, fraud detecting, customer service support through mail and phone.
- Responsibilities
- Leading day to day operations and taking care of process metrics
- Proactive approach in recognizing emerging trends like potential frauds, accuracy, staffing challenges and fix them
- Identify process anomalies and get those fixed
- Drive efficiency in teams in tune of 10-15% every year.
- Provide Critical VOC / observations or bring up patterns to the business in case of any anomalies.
- Drive the digital agenda in the business.
- Developing next generation of people leaders
- Resource should have ability to work and operate in a high volume and timeline environment to meet Service Level Agreements & customer demands.
- Proven ability to work with customers and efficient communicating anomalies

Qualifications :

- Minimum qualifications
- B. Com / BBA / Economic Hons
- Good communication,



facilitation, and social skills required.
- Excellent analytical skills, MIS understanding, should be able to work on PowerPoint presentations
- Flexibility to quickly shift priorities, multi-task and prioritize simultaneous requirements in fast paced environment and lead all to completion

Preferred qualifications

- Post-Graduation
- Customer service experience

Why join Genpact?

- Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
- Make an impact - Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

- Let’s build tomorrow together.

Genpact is an Equal Chance Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

JobAssistant Manager

Primary LocationIndia-Noida

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingApr 22, 2026, 5:28:29 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time

📌 Am-cm (Medical Chargeback) (Noida)
🏢 Genpact
📍 Noida