Key Responsibilities

Required Skills and Qualifications

- Education : A high school diploma or equivalent is typically required; a degree may be preferred.
- Experience : Proven experience in a customer service role is advantageous.
- Communication Skills : Excellent verbal and written communication skills are essential for effective customer interaction.
- Problem-Solving Abilities : Solid problem-solving skills and attention to detail are necessary to handle customer issues effectively.
- Technical Proficiency : Familiarity with CRM software and Microsoft Office is often required.
- Issue Resolution : Efficiently resolve customer complaints and inquiries, providing accurate information about products and services.
- Data Management : Maintain and update customer records in the CRM system, ensuring accurate documentation of interactions and resolutions.
- Collaboration :



Work with other departments to address customer needs and escalate complex issues when necessary.
- Performance Metrics : Meet or exceed customer service performance metrics and targets, tracking and analyzing customer feedback to propose improvements.
- 3 Sources

Job Types : Full-time, Permanent

Pay: From ₹15,000.00 per month

Benefits :

- Cell phone reimbursement
- Health insurance
- Provident Fund

Education :

- Bachelor's (required)

Experience :

- Customer relationship management: 2 years (required)

Language :

- English (required)

Location :

- Anna Nagar, Madurai, Tamil Nadu (required)

Shift availability:

- Day Shift (preferred)

Work Location: In person

📌 Costumer Care Executive (Anna Nagar)
🏢 SKY PLANET HOLIDAYS
📍 Anna Nagar