- Company : Zyax Chem Pvt. Ltd. (Flagstone Fix)
- Location : On-site (Fort, Mumbai)
- Working Days : Monday to Friday
- Experience : Min 3 years
- Employment Type : Full-time
Job Summary
Key Responsibilities
- CRM Management : Oversee the daily operations of the CRM system, ensuring customer data is accurate, up-to-date, and well-organized.
- Customer Segmentation : Manage customer segmentation processes for targeted marketing and personalized communication.
- Customer Communication : Act as the primary point of contact for customer inquiries and concerns, providing timely and professional responses.
- Data Analysis & Reporting : Monitor customer behavior and feedback to create reports that offer insights into customer trends, campaign effectiveness, and overall engagement.
- Customer Retention : Develop and implement strategies to improve customer loyalty and retention through effective CRM practices.
- Cross-functional Collaboration : Work closely with sales, marketing, and customer service teams to ensure seamless customer experience and consistent messaging.
- CRM Optimization : Continuously analyze and optimize the CRM system to ensure it meets the evolving needs of the business.
- Customer Feedback Management : Gather, analyze, and report customer feedback, and work on resolving customer issues and improving overall satisfaction.
Required Qualifications & Skills
- Minimum 3 years of experience working with CRM systems and customer engagement strategies.
- Solid knowledge of CRM tools and platforms (e.g., Salesforce, Zoho, HubSpot).
- Experience in managing customer data, segmentation, and communication strategies.
- Excellent communication and interpersonal skills to effectively engage with HNI and UHNI customers and internal teams.
- Analytical mindset with the ability to generate actionable insights from customer data.
- Proficient in Excel and other data management tools for reporting and analysis.
- Ability to work cross-functionally and collaborate with various departments.
Experience :
- CRM software: 2 years (required)
- Microsoft Excel: 4 years (required)
- Data management: 2 years (required)
- Customer service: 2 years (required)
Preferred Skills :
- Knowledge of customer retention strategies and loyalty programs.
- Strong organizational and time-management skills to handle multiple tasks and meet deadlines.
- Problem-solving mindset to resolve customer issues and improve the overall experience.
Join us as a CRM Executive and help us strengthen our relationships with HNI customers while driving engagement and satisfaction!