Location : Mumbai / Thane Process : Bread Financial - US Soft Collections
Shift : US Shift (Night Shift) Experience : 0-3 Years Qualification : HSC / Graduate Fresher + Experience
Job Summary
We are looking for dynamic and customer-focused professionals to join our Bread Financial Soft Collections Process . The role involves interacting with customers who have overdue credit card payments, understanding their financial situations, and assisting them with payment solutions while delivering an excellent customer experience.
Key Responsibilities
- Handle outbound calls to customers regarding overdue credit card accounts.
- Educate customers about outstanding balances, due dates, and payment options.
- Negotiate and secure payment commitments while maintaining a customer-centric approach.
- Resolve customer queries and objections professionally.
- Document customer interactions and update account information accurately in the system.
- Follow up on payment arrangements and ensure timely account resolution.
- Adhere to company policies,
compliance requirements, and quality standards.
- Achieve monthly collection, productivity, and quality targets.
Required Skills :
- Excellent verbal and written English communication skills.
- Strong negotiation and persuasion abilities.
- Customer service and problem-solving mindset.
- Ability to handle difficult conversations professionally.
- Basic computer knowledge and typing skills.
- Willingness to work in US night shifts.
- Attractive salary and incentives
- International BPO exposure
- Career growth opportunities
- Qualified work environment
- Training and development support