Date :May 20, 2026

Location : Pune, IN

Company :AkzoNobel

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let’s paint the future together.

© 2024 Akzo Nobel N.V. All rights reserved.

Job Purpose : What is the primary purpose of this job? Describe main objectives.

AkzoNobel is a global leader in paints and coatings, operating in over 150 countries, with a strong commitment to innovation and sustainability. Our Digital Transformation Team operates like a start‑up inside the enterprise, building next‑generation capabilities—including advanced analytics—to transition €10 billion in revenue through digital channels and accelerate profitable growth.

The Product & Program Lead - Digital Excellence Analytics sets the end‑to‑end strategy, portfolio, and operating model for analytics products that power Commercial, Marketing, Digital, and Customer Operations. This role converts business questions into insight products and decision tools, orchestrates multi‑year delivery programs, ensures adoption at scale, and routinely communicates data‑driven stories that move leaders and frontline teams to action.

Scope & Impact





- Own the Advanced Analytics product portfolio (marketing performance & ROI; commercial analytics, digital/lead funnel analytics; customer operations & service performance, SLA and OTIF/Backorders insights).
- Govern cross‑BU and cross‑region use cases, data standards, and reusability patterns to industrialize analytics into repeatable products.
- Lead the strategy, delivery, and adoption of analytics products that span the entire customer lifecycle —from acquisition and lead conversion, service, complaints etc. Drive actionable insights that improve revenue, retention, satisfaction, and operational efficiency across all customer touchpoints
- Define the holistic analytics vision, linking web, app, and omnichannel customer journeys for end-to-end visibility
- This role also collaborates with ISC - Deliver, Commercial Quality, I.T - Advance Analytics team
- Ensure that every analytics release is valuable, usable, and adopted —with measurable outcomes (growth, margin, service, cycle time, and productivity).

- Key Activities : Describe the responsibilities and accountabilities of the job. Which tasks is the job holder responsible for? What results are to be achieved?

Actionable Analytics - Strategy & Portfolio Ownership

- Define the vision, strategy, and north‑star metrics for Advanced Analytics; shape product roadmaps and value cases across Commercial, Marketing, Digital, and Customer Operations.
- Establish portfolio governance (stage gates, investment cases,



advantages tracking) and prioritize initiatives using value, feasibility, and adoption potential.
- Define and own - Analytics Data products and its KPI framework

1. Customer Acquisition & Digital Sales Lead-to-opportunity conversion, Funnel performance (conversion rates, campaign ROI), Lead scoring and prioritization, Digital campaign effectiveness

2. Customer Onboarding & Service : SLA adherence, Service performance - OTIF (On-Time-In-Full), Backorder

3. Complaints & After-Sales : Root cause analysis for complaints, Complaint cycle time

4. Customer Upsell/cross-sell propensity, Track impact on revenue and churn reduction

5. Web analytics using Google analytics, Adobe (Leveraging AI tools)

- Standardize product patterns (data model, features, UX, refresh cadence) to scale across BUs/regions.

Program Orchestration & Delivery

- Lead and orchestrate (with Advanced Analytics IT teams) multiple programs for analytics platform modernization and product rollout; run integrated program plans across data, model, visualization, and change workstreams.
- Align with IM/Digital/IT on platform evolution, integrations and non‑functional requirements (performance, security, scalability).
- Remove impediments, manage dependencies, and maintain executive‑level transparency on risks, timelines, and benefits.

Insight Excellence, Storytelling & Adoption

- Set standards for insight quality (accuracy, interpretability, explainability) and build storytelling rituals —executive readouts, frontline playbooks, and “what/so‑what/now‑what” narratives that drive decisions.
- Partner with Adoption/Change Leads to drive usage: communications, training, champions network, and role‑based enablem

📌 Product & Program Lead - Analytics & Insights (Pune)
🏢 AkzoNobel
📍 Pune