Location: Baner, Pune Experience: 1-2 Years Contract Duration: 12+ Months Compensation: ₹12K - ₹15K per month

Loyalty Reward: Attractive incentives payout on completion of 12 months contract Risk: You will be liable to pay a contract breakage penalty equivalent to the compensation for the balance contract period from the minimum 12 months committed.

Key Responsibilities :

1. End-User Support

- Diagnose and resolve hardware, software, and network-related issues.
- Assist users with password resets, account unlocks, and login issues.

- Desktop & Laptop Support

- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
- Perform hardware replacement and upgrades (RAM, SSD, keyboards, etc.).
- Install and support Windows 10/11 operating systems.

- Software Support

- Ticket Management

- Log, track, and update incidents using ticketing tools such as ServiceNow, BMC Remedy, or ManageEngine.
- Ensure incidents are resolved within defined SLA timelines.
- Escalate unresolved issues to L2/L3 teams.

- Basic Network Support

- Troubleshoot LAN/Wi-Fi connectivity issues.
- Verify IP configuration, DNS, DHCP, VPN, and internet connectivity.
- Assist with network cable management and basic switch connectivity.

- User Account Administration

- Create, modify, and disable user accounts.
- Perform password resets and account unlocks in Active Directory.
- Manage user access permissions as per company policies.





- Asset Management

- Maintain IT asset inventory records.
- Track hardware allocation and returns.
- Update asset management tools and documentation.

- Documentation

- Maintain troubleshooting guides and support documentation.
- Record resolutions and update knowledge base articles.
- Document procedures, solutions, and best practices.

Required Technical Skills : Operating Systems

- Windows 10/11 Installation & Troubleshooting
- Basic Windows Server Administration

Microsoft Technologies

- Microsoft 365 Administration
- Outlook Configuration & Troubleshooting
- Microsoft Teams Support
- OneDrive & SharePoint Basics

Active Directory

- User Account Management
- Password Reset & Account Unlock
- Basic Group Policy Understanding

Networking Fundamentals

- TCP/IP
- DNS
- DHCP
- VPN
- LAN/WAN
- Wi-Fi Troubleshooting

Hardware Support

- Desktop & Laptop Troubleshooting
- Printer Support
- Peripheral Device Installation

ITSM & Ticketing Tools

- ServiceNow
- BMC Remedy
- ManageEngine Service Desk
- Jira Service Management

Desired Soft Skills :

- Excellent communication skills
- Customer service orientation
- Problem-solving ability
- Time management
- Team collaboration
- Ability to work under pressure
- Qualified attitude while supporting VIP users

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Support Engineer (Pune)
🏢 Jyotirgamay Solutions
📍 Pune