Job Description - Admin Executive (Leads Management, Transport Operations & Maintenance)

Position: Executive - Leads Management, Transport Operations & Maintenance

Department: Operations

Reporting To: Director - Operations / Management

Role Summary

The Executive - Leads Management, Transport Operations & Maintenance shall be responsible for ensuring efficient lead management across all digital channels while supervising the day-to-day functioning of transport and maintenance operations. The role requires strong coordination, process orientation, analytical ability, and timely decision-making to ensure seamless operations and an excellent parent experience.

Key Responsibilities

A. Leads Management & Digital Performance

- Own and manage the complete lead management lifecycle across all digital platforms, including Meta, Google, YouTube, website enquiries, and other lead-generation channels.
- Ensure all enquiries are captured, assigned, tracked, and closed within defined timelines.
- Monitor daily lead quality, response time, conversion ratios, and ageing of pending enquiries.
- Coordinate with the Admissions and Counselling team to ensure timely follow-up and optimum conversion.
- Track the performance of all digital marketing campaigns and prepare daily, weekly, and monthly performance reports.
- Monitor SEO performance, keyword rankings, Google Business Profile insights, website traffic trends, and overall digital visibility.
- Coordinate with external digital marketing agencies to ensure timely execution of campaigns and achievement of agreed KPIs.
- Identify gaps in the enquiry-to-admission funnel and recommend corrective actions to improve conversion.

B. Transport Operations





- Supervise the day-to-day transport operations to ensure safe, timely, and efficient movement of children.
- Review transport schedules, route efficiency, vehicle utilization, attendance, and punctuality.
- Monitor GPS tracking, departure and arrival timings, and route adherence.
- Coordinate with transport vendors, drivers, attendants, and school staff for smooth operations.
- Review transport complaints and ensure timely resolution.
- Verify transport-related bills, vendor documentation, and operational records before forwarding them for approval.
- Ensure all statutory documents, permits, insurance, and vehicle compliance records remain updated.

C. Maintenance Operations

- Supervise the overall maintenance function of the campus, including civil, electrical, plumbing, housekeeping coordination, HVAC, CCTV, networking, and other infrastructure.
- Monitor preventive and corrective maintenance schedules.
- Coordinate with vendors and contractors for repairs, annual maintenance contracts, and recent projects.
- Review quotations, verify work completion, and recommend approvals for maintenance-related expenses.
- Ensure campus infrastructure remains safe, functional, and aesthetically maintained.
- Monitor maintenance complaints and ensure timely closure through the helpdesk system.

Reporting & Documentation

- Submit daily operational reports covering leads, transport,



and maintenance.
- Maintain dashboards, MIS reports, and operational trackers.
- Escalate critical operational issues immediately to the reporting manager.
- Ensure complete documentation and process compliance across all assigned functions.

Key Performance Indicators (KPIs)

- Lead response time and follow-up compliance.
- Lead-to-visit and visit-to-admission conversion ratios.
- Digital campaign performance and SEO improvement.
- Parent satisfaction regarding transport services.
- Transport punctuality and operational efficiency.
- Maintenance complaint closure time.
- Preventive maintenance compliance.
- Vendor management and cost optimization.
- Accuracy and timeliness of operational reporting.

Key Competencies

- Strong analytical and organizational skills.
- Excellent coordination and follow-up abilities.
- Proficiency in Google Sheets, Excel, and MIS reporting.
- Ability to manage multiple operational functions simultaneously.
- Robust communication and vendor management skills.
- High ownership, accountability, and attention to detail.
- Ability to work independently while maintaining cross-functional coordination.

Pay: ₹22,000.00 - ₹26,000.00 per month

Benefits :

- Cell phone reimbursement
- Internet reimbursement

Ability to commute/relocate:

- Kakori, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many years of Administration do you have?

Experience :

- Education administration: 8 years (preferred)
- Office: 5 years (preferred)

Location :

- Kakori, Uttar Pradesh (preferred)

Work Location: In person

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