JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Role Purpose
Single point of contact for logging, tracking, and closing all facility service requests and incidents raised by occupants, customers, and internal teams. Ensures timely dispatch, follow-up, and escalation of tickets across electrical, mechanical, BMS, and soft-services domains.
Key ResponsibilitiesLog all incoming requests/complaints (call, email, ticketing tool) accurately and promptly
Assign tickets to the relevant shift engineer or team based on nature and priority
Track ticket status end-to-end; follow up with assigned teams until closure
Escalate unresolved or SLA-breaching tickets per the defined escalation matrix
Maintain daily/weekly/monthly helpdesk logs and status reports for management review
Coordinate with Shift Electrical, HVAC, BMS, and Field Support teams for real-time updates
Support audit readiness by maintaining complete, time-stamped ticket history
Assist in root-cause tracking by linking recurring complaints to incident/problem tickets
Communicate professionally with internal and external customers on request status
Support onboarding of new occupants/visitors with site access and service information
RequirementsGraduate in any discipline; prior helpdesk/customer service experience preferred
2–4 years' experience in a facility helpdesk, call center, or service desk role,



ideally in a data center or critical facility environment
Working knowledge of CMMS/ticketing tools (e.g., ServiceNow or equivalent)
Clear verbal and written communication skills
Strong follow-up discipline and multitasking ability under pressure
Basic understanding of data center infrastructure terminology (power, cooling, BMS) preferred
Proficiency in MS Office (Excel, Powerpoint)
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive advantages package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Helpdesk Coordinator (India)
🏢 Jones Lang Lasalle
📍 India