HALO ITSM Administrator (Mumbai)

HALO ITSM Administrator (Mumbai)

06 Nov
|
Acme Services Private
|
Mumbai

06 Nov

Acme Services Private

Mumbai

Job Description:

Administer users, agents, teams, roles, permissions, ticket types, forms and notifications.

Configure incident, request, problem and change workflows, including assignment, approvals, service levels and escalations, with process owners.

Improve the service catalogue, self-service portal, knowledge base and automated request fulfilment.

Maintain asset and configuration data quality; configure and troubleshoot integrations and data imports.

Develop reports and dashboards for service levels, ticket trends, backlogs and service quality.

Resolve platform issues with support teams and vendors; test and coordinate controlled releases and configuration changes.

Maintain documentation, train agents and translate stakeholder requirements into practical platform improvements.

📌 HALO ITSM Administrator (Mumbai)
🏢 Acme Services Private
📍 Mumbai

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