Job Purpose
“This position is open with Bajaj Finance ltd.”Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes
Duties and Responsibilities
1.Would be responsible for managing FD Operations and ensure timely processing of FD & Mutual fund applications received at branch.2.Need to ensure excellent quality of FDR (Fixed Deposit Receipt) booking, print & timely FDR dispatch to customer3.Responsible for Customer Service - TAT, Tokens, customer complaints and NSR/SR closure Management4.Daily cheque collection / updating and deposition5.Cash & Customer Service / NPS and Audit Queries6.Service branch maintenance and control7.Need to implement robust QC process at branches to identify and control errors at branch level8.Need to ensure proper coordination with sales team and raising all the concerns identify by branch ops team for resolution9.Ensure achievement of defined SLAs & maintain consistency on service levels10.Ensure minimum defects in the QC check done by back office team11.Timely resolution of QC hold cases identified by back office team12.Daily monitoring of end to end process for respective branches13.Need to have proper engagement with team on frequent basis & address concerns raised by the team on timely manner14.Fulfilling training needs of employee basis gaps / issues identified through multiple modes – QC check, Customer complaints, SLA performance & stakeholder escalations15.Need to ensure hiring of resources as per defined timelines. 16.Timely completion of training of current hires17.Necessary infrastructure (System, Workstation etc.) to be provided to new hire on timely basis. Need to coordinate with respective department / functions for fulfilling the requirement18.Coordination with HO team to ensure timely closure of actionable & implementation of new processes/policies19.Participate in monthly reviews with regional manager & vertical head20.Carry out regular branch visits to address location level issues and verify adherence of various processes at Branch level
Required Qualifications and Experience
Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.

📌 Unit Manager - Operations and Service (Western India)
🏢 Bajaj Finance
📍 Western India