Support Client’s lead-to-order process across Oracle Sales Cloud (CX Sales), Oracle CPQ and their hand-off into Order Management, ensuring quotes, configurations and pricing flow correctly into orders.
Responsibilities
Key Responsibilities
- Resolve L2 incidents and requests in Oracle CX Sales (leads, opportunities, accounts) and Oracle CPQ (configuration, pricing, quoting, approvals).
- Support quote-to-order integration between CPQ and Order Management, including pricing and product data issues.
- Maintain CPQ configuration rules, pricing tables, document templates and approval workflows.
- Analyse root causes of recurring issues and propose permanent fixes or enhancements.
- Prepare functional specs and test cases; support regression testing for quarterly updates and UAT.
Required Skills & Experience
- 4 to 8 Years relevant experience
- Hands-on functional experience in Oracle CPQ and Oracle Sales Cloud / CX Sales.
- Understanding of the lead-to-order / quote-to-cash process and its integration with order management.
- AMS / production support experience with SLA-driven delivery.
- Good analytical and communication skills.
Preferred / Positive to Have
- Oracle CPQ Cloud or CX Sales certification.
- BML scripting awareness for CPQ.
- Experience with complex configurable (CTO) products.
Qualifications
Education
B.E. / B.Tech / MCA / M.Sc or an equivalent degree