DELMIA Apriso Technical Support EngineerWe are seeking a resource in our Technical Support team. We have a key mission to support our Customers globally. We are looking for a candidate with hands-on experience on DELMIA Apriso.Role Description & Responsibilities:

- Assist Customers/Partners to troubleshoot and resolve issues involving DELMIA Apriso product (Manufacturing Operations Management class software).
- Diagnosing problems reported by Customers and suggest solutions or workarounds.
- Respond immediately in case of Customer Crisis situations
- Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run.
- Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction
- Create Knowledge capitalization content on key technical topics Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support.
- Able to troubleshoot and debug the issues by analyzing traces/logs and other third-party tools.




- Ensure Knowledge capitalization content creation on regular basis and spread awareness about it at every possible need and opportunity

Qualifications:

- B.E., B. Tech from premier institutions with good academic records of accomplishment, 60% throughout in all academics with NO GAPS.
- Exposure to DELMIA Apriso product (Desktop Client, Process Builder, Global Process Manager etc.)
- Good to have 1 to 2 years of hands on experience on various DELMIA Apriso modules such as Production, Quality, Maintenance, Warehouse etc.
- Administering MS Windows Server environments, knowledge of SQL, HTML, CSS, Java Script.
- Good English communication skills, both written and verbal required.
- Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities
- Ability to work in a fast-paced energetic environment

What’s in it for you

- Work in a culture of collaboration and innovation
- Ensure knowledge sharing within the team
- Able to work well in a team environment and communicate effectively with co-workers, both local and remote.
- Working with a Multinational culture company.

📌 DELMIA Apriso Technical Support Engineer (India)
🏢 Dassault Systèmes
📍 India