- Handle inbound and outbound collection calls to follow up on overdue payments.
- Contact customers regarding outstanding balances, pending dues, and payment commitments.
- Negotiate payment arrangements and encourage timely payment recovery.
- Address customer queries related to account balances, billing disputes, and payment status.
- Maintain accurate call records, payment updates, and customer interactions in CRM systems.
- Follow up on missed payment commitments and maintain collection trackers.
- Meet defined collection targets, call quality standards, and process compliance requirements.
- Ensure professional customer communication while handling difficult conversations.
- Requirements
- Minimum 2 years of experience in voice-based collections.
- Hands-on experience managing both inbound and outbound collection calls.
- Knowledge of debt recovery, payment follow-ups, overdue accounts, and payment arrangements.
- Positive communication, negotiation, and customer-handling skills.
- Experience with CRM tools and collection processes.
- Ability to work with collection targets and quality parameters.
- Customer follow-ups and tracking customer responses.
- Aging report analysis.
- Understanding payment due dates.
- Sending dunning letters to customers