We are looking for an experienced ServiceNow Developer with hands-on CMDB setup experience. The role covers designing, configuring and maintaining the Configuration Management Database and related integrations.
Key Responsibilities
• Design, set up and configure the ServiceNow CMDB in line with the Common Service Data Model (CSDM)
• Define CI classes, relationships, attributes and identification and reconciliation rules
• Configure and manage ServiceNow Discovery, Service Mapping and IntegrationHub ETL
• Develop and maintain integrations with third-party tools such as SCCM, cloud platforms and monitoring tools
• Build and maintain CMDB health dashboards covering completeness, correctness and compliance
• Develop Business Rules, Client Scripts, Script Includes, UI Policies and Workflows/Flow Designer
• Work with stakeholders to gather requirements and deliver solutions to agreed timelines
Required Skills
7+ Years in IT Experience
• 5+ years of ServiceNow development experience
• Proven experience in end-to-end CMDB setup and data governance
• Solid knowledge of CSDM, Discovery, Service Mapping and the Identification and Reconciliation Engine (IRE)
• Proficiency in JavaScript, Glide APIs, REST/SOAP integrations and MID Server configuration
• Working knowledge of ITSM modules (Incident, Problem, Change)
Preferred
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist, Discovery or CMDB
• Experience with ITOM and Service Graph Connectors