Working as a Service Executive, responsible for managing customer and dealer support operations, resolving service-related issues, and ensuring smooth coordination between internal teams and business partners.
Key Responsibilities:
- Handling dealer, distributor, and customer queries and grievances through CRM.
- Managing customer complaints and ensuring timely resolution.
- Coordinating with internal departments for effective issue resolution.
- Working with the escalation matrix to address critical customer concerns.
- Providing backend sales and service support.
- Maintaining and updating CRM records and customer databases.
- Handling inbound calls and providing appropriate assistance.
- Following up on pending cases to ensure customer satisfaction.
- Supporting service operations and maintaining robust dealer and customer relationships.
📌 Service Executive (Gurugram)
🏢 Eastman Auto & Power
📍 Gurugram
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