SUMMARY : Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance and support for recent and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots and repairs technical problems. Knowledgeable of company and third party vendor products utilized in the customer's application/systems.
COMPLEXITY/CONTRIBUTION: Specialist on complex technical and business matters. Will champion significant projects, programs and business initiatives using demonstrated creativity and ingenuity.
INDEPENDENCE: Incumbents provide a leadership role for the work group through knowledge in his/her area of specialization. Generally free to determine work priorities based on general direction from managers.
SKILLS/EXPERIENCE: Specialist in technical or business skills. Individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations.

📌 Technical Support Engineering Senior Technical Analyst (India)
🏢 Ribbon Communications Operating
📍 India