Location: Gurugram (On-site)

Working Days: 6 days a week

Experience: 0–1 years

Employment Type: Full-time

About SaveSage

SaveSage is a fintech platform that helps users make smarter credit card decisions, optimise rewards, and maximise their credit card perks.

Key Responsibilities

- Handle customer queries and complaints via calls, emails, and chat.
- Assist users with app navigation, onboarding, and feature-related issues.
- Troubleshoot issues related to credit card tracking, transactions, and reward points.
- Coordinate with Product and Tech teams to resolve complex issues.
- Maintain records of customer queries, feedback, and resolutions.
- Follow up with users to ensure timely resolution and customer satisfaction.
- Identify recurring issues and share feedback to improve the user experience.





Requirements

- Bachelor's degree in any discipline.
- 0–1 years of experience in customer support. Freshers can apply.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Customer-first attitude with attention to detail.
- Basic knowledge of banking, fintech, or credit cards is an added advantage.

Immediate joiners preferred.

You can also share your CV at [email protected] with the subject line Customer Support Executive – Application.

Pay: ₹300,000.00 - ₹500,000.00 per year

Work Location: In person

📌 Customer Support Associate (Gurugram)
🏢 SaveSage Solutions Private
📍 Gurugram