We are seeking enthusiastic and vibrant individuals to join our Consumer & Small Business Credit team in a collections role. If you are a self-motivated and positive individual, why not join our team?
As part of the team, you’ll be responsible for managing and servicing with excellence our Consumer & Small Business segment for Australia & Recent Zealand. You’ll be sharing our commitment to the service intent and our passion for customer service, while supporting customers through collections-related conversations and account management. This position is responsible for delivering extraordinary customer service whilst ensuring we adhere to our credit policies, support appropriate customer outcomes, and minimise losses.
We will provide you with a structured training program when you begin, and ongoing guidance to support you.
Minimum Qualifications:
- Ability to work both independently and as part of a team.
- Ability to quickly learn and adapt to new software and systems.
Preferred Qualifications:
- Strong communication and negotiation skills.
- Empathetic and patient approach when dealing with customers in financial distress.
- Ability to handle difficult conversations and remain calm under pressure.