Role – Teleconsultant (Health Response Advisor)
Timings- 8:45 am to 5:45 pm 11:15 am to 8:15 pm
Any weekday - week off- 6 Days working
Location: Ghatkopar (E), Mumbai
"Join the Wellness Revolution: Be a Part of Our Ayurveda Startup Team!Are you passionate about holistic health and wellness? If you're looking for a meaningful career in a startup that's making a real impact, we invite you to join us on our journey to bring theancient wisdom of Ayurveda into the modern world. Here, we're not just building a company – we're building a movement that promotes natural healing, balance, and wellness. We're dedicated to redefining healthcare and empowering individuals to take control of their well-being through the principles of Ayurveda. We will be starting our journey by setting up Ayurveda clinics giving highly effective treatment with the help of experienced teams and technology backed by research and data.
Job Overview:
Key Responsibilities: Tele-consultant The Tele-Consultant plays a crucial role in connecting with potential patients, understanding their healthcare needs, and scheduling appointments at our clinic. This position requires excellent communication skills, a patient-centered approach, and the ability to drive appointmentbookings effectively.
Key Responsibilities:
● Patient Consultation: Engage in consultative conversations to understand patients'healthcare requirements, concerns, and preferences.
● Appointment Scheduling: Schedule appointments for potential patients, ensuring anefficient use of clinic resources and provider availability.
● Clinic Services: Provide information about the clinic's services, healthcare providers, andprocedures to address patient inquiries.
● Appointment Follow-Up: Conduct follow-up calls to ensure patients attend their scheduled appointments and address any questions or concerns.
● Appointment Reminders: Send appointment reminders to confirmed patients to reduceno-show rates.
● Database Management: Maintain accurate and up-to-date records of potential patients, appointments, and interactions in the clinic's CRM system.
● Performance Targets: Achieve and exceed performance targets related to appointment booking and patient engagement.
● Patient Feedback: Gather feedback and suggestions from potential patients to improve appointment booking processes and services.
● Training and Development: Participate in ongoing training and development to stay updatedon clinic services and communication techniques.
Qualification-Any Graduate. Interested Freshers who want to explore skills in teleconsulting, telemarketing, or a related customer engagement role Excellent communication and interpersonal skills. Empathetic and patient-focused approach. Proficiency in using phone systems and customer relationship management (CRM) software. Strong problem-solving and persuasion skills.
Ability to maintain patient confidentiality. Conversant in Hindi, English, Marathi or Gujarati