JOB DESCRIPTION – SERVICE ADVISOR

Automobile Dealership | Two-Wheeler Service Department

Job Summary

We are looking for a customer-oriented and responsible Service Advisor to join our service team. The candidate will be responsible for handling customers, understanding vehicle service requirements, coordinating with technicians, ensuring timely vehicle delivery and maintaining high levels of customer satisfaction.

Key Responsibilities

1. Customer Handling

- Welcome customers and understand their vehicle service requirements.
- Attend customer enquiries and provide information about service procedures.
- Record customer complaints and vehicle-related issues accurately.
- Explain service requirements, estimated costs and delivery timelines to customers.
- Maintain valuable customer relationships and ensure customer satisfaction.

2. Vehicle Inspection & Job Card Management

- Conduct initial vehicle inspections and identify visible damages or concerns.
- Prepare accurate job cards with customer complaints and service requirements.
- Explain additional repair requirements and obtain customer approval.
- Ensure proper documentation of vehicle details and service history.

3. Workshop Coordination

- Coordinate with mechanics and technicians to ensure timely completion of service jobs.
- Monitor the progress of vehicles under service.
- Follow up on pending jobs and ensure timely vehicle delivery.
- Coordinate with the Spare Parts Department for required parts and accessories.

4. Service Sales & Customer Follow-up

- Explain service packages, periodic maintenance and additional repair requirements.
- Promote service-related products and value-added services.




- Follow up with customers regarding service reminders and pending repairs.
- Contact customers after service to collect feedback and ensure satisfaction.

5. Billing & Vehicle Delivery

- Coordinate with the billing team to prepare accurate service invoices.
- Explain completed repairs and service charges to customers.
- Ensure vehicles are delivered within the committed time.
- Maintain proper records of job cards, customer details and service history.

Candidate Requirements

- Graduate / Diploma in Automobile or Mechanical Engineering preferred.
- Minimum 1–2 years of experience in automobile service advisory or customer handling.
- Freshers with good communication skills and an interest in the automobile industry may also apply.
- Basic knowledge of two-wheeler servicing and maintenance.
- Good communication and customer relationship management skills.
- Basic computer knowledge and documentation skills.
- Ability to coordinate with technicians and manage multiple service jobs.
- Customer-focused, responsible and target-oriented approach.

Skills Required

- Customer relationship management.
- Communication and interpersonal skills.
- Vehicle service knowledge.
- Job card preparation and documentation.
- Workshop coordination.
- Service sales and follow-up.
- Problem-solving and time management.

What We Offer

- Attractive salary package.
- Performance-based incentives.
- Career growth opportunities.
- Training and development.
- Professional working environment.

We're Hiring – Service Advisor

Interested candidates can apply with their updated resume to (phone hidden) or [email protected]

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Paid time off

Work Location: In person

📌 Service Advisor (Alappuzha)
🏢 Cee Pee Suzuki
📍 Alappuzha