Position: Workforce Analyst - Operation Head
Company: Quality Assay & Hallmarking Pvt. Ltd.
Department: Operations
Location: Calicut – Head Office, Kerala
Reporting To: Deputy General Manager (DGM)

Job Summary

To support the Deputy General Manager (DGM) in developing, standardising, and implementing operational systems, workflows, and Standard Operating Procedures (SOPs) across all company branches.

The role involves coordinating with company-approved consultants, software development teams, and relevant departments to improve operational efficiency, ensure process standardisation, and support the effective implementation of approved systems and procedures.

Key Responsibilities

1. Consultant & Software Development Coordination

- Work closely with company-approved consultants and software development teams to develop and improve operational systems and processes.
- Coordinate with relevant teams to communicate operational requirements, discuss system improvements, and facilitate software development and modifications.
- Support the testing and implementation of approved software solutions in line with company requirements and established procedures.

2. System Development & Standardisation

- Identify operational gaps and process-related challenges across branches.
- Develop standardised workflows, reporting formats, and operational systems in consultation with the DGM and relevant stakeholders.
- Identify effective practices followed at individual branches and propose suitable standardisation across the organisation.

3. SOP Development & Implementation

- Prepare and document SOPs for approved operational processes.
- Submit proposed SOPs and process changes for management approval before implementation.




- Support the implementation of approved SOPs across branches.
- Update process documentation based on approved changes.

4. Branch-Wise Implementation Support

- Coordinate the rollout of approved systems, workflows, and SOPs across branches through the established reporting structure.
- Provide process documentation, implementation guidelines, and necessary training support.
- Collect feedback from Branch Managers and relevant employees.
- Report implementation challenges and operational difficulties to the DGM.

5. Monitoring & Process Improvement

- Monitor the progress of approved system and process implementations.
- Identify recurring operational errors, implementation gaps, and areas requiring improvement.
- Recommend corrective actions to the DGM and follow up on approved actions.

6. Reporting & Documentation

- Submit regular progress reports to the DGM regarding implementation status, pending activities, and operational issues.
- Maintain records of SOPs, approved process changes, implementation progress, and related documentation.

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Educational Qualification & Experience

- Postgraduate Degree in Business Administration (MBA), Management, Operations Management, or any related discipline.
- 4–5 years of relevant experience in Operations Management, Workforce Management, Process Improvement, or Business Operations.
- Practical experience in SOP preparation, workflow development, process standardisation, and operational coordination.
- Proficiency in MS Excel, MIS reporting, data analysis, and documentation.
- Experience in coordinating with software development teams, consultants, and multiple departments will be an added advantage.
- Robust analytical, communication, coordination, leadership, and problem-solving skills.

Benefits:

- Food provided

Work Location: In person

📌 Workforce Analyst - Operation Head (Kozhikode)
🏢 Quality Assay Hallmarking Centre
📍 Kozhikode