Job Description – E-commerce Operations Executive

Location: Chennai (on-site)
Type: Full-time
Reports to: Founder / Business Owner
Experience: 1–3 years in e-commerce operations, marketplace selling or order fulfilment
Platforms: Meesho, Flipkart, Etsy

Role summary

Own the complete order-to-dispatch cycle across our online marketplaces — from keeping product listings accurate, to consolidating daily orders, following up with production, and making sure every order is packed and shipped correctly and on time.

Key responsibilities1. Listings management

- Create and update product listings on Meesho, Flipkart and Etsy — titles, descriptions, images, variants, dimensions, HSN/GST details and pricing.
- Keep stock levels synced across all three platforms to avoid overselling or stock-outs.
- Optimise listings with relevant keywords and tags; track listing quality scores and fix rejected or flagged listings.
- Coordinate product photography and basic image editing as needed.

2. Order consolidation

- Download and consolidate orders from all platforms every day into a single order tracker (sheet / tool).
- Group orders by product, quantity and dispatch deadline (SLA) for each platform.
- Flag custom/personalised orders (especially Etsy) and confirm details with buyers where required.

3. Production follow-up

- Share daily consolidated requirements with the production team / vendors.
- Track work-in-progress against dispatch deadlines and escalate delays early.
- Do a basic quality check of finished goods before packing.
- Maintain stock of finished goods and packing materials; raise reorders in time.

4. Packing & dispatch

- Pack orders as per platform packaging guidelines and brand standards.
- Generate and print shipping labels, invoices and manifests on each seller panel.




- Hand over shipments to marketplace logistics partners / couriers (domestic and international for Etsy) within SLA.
- Record AWB / tracking numbers and update order status on each platform.

5. Returns, reporting & customer issues

- Process returns, RTOs and claims; inspect returned items and restock or log damage.
- Respond to buyer messages and resolve order issues within platform timelines.
- Monitor seller ratings, cancellation rate and late-dispatch metrics on all panels.
- Share a short daily dispatch report and a weekly summary (orders, returns, pending, issues).

Requirements

- Graduate in any discipline; diploma/degree in commerce or business is a plus.
- Hands-on experience with at least one of Meesho Supplier Panel, Flipkart Seller Hub or Etsy Shop Manager.
- Good working knowledge of Excel / Google Sheets (filters, VLOOKUP/XLOOKUP, pivot tables).
- Basic understanding of GST invoicing, shipping labels and courier processes.
- Transparent written English for listings and Etsy buyer communication; Tamil preferred for coordination with production.
- Organised, detail-oriented and comfortable with physical packing work.
- Able to work to daily dispatch cut-offs, including peak sale periods.

Key performance indicators (KPIs)

- Orders dispatched within platform SLA — target 98%+
- Wrong / damaged shipment rate — below 1%
- Listing accuracy and stock sync — zero oversell incidents
- Return / RTO processing within 48 hours
- Seller rating maintained at or above platform benchmark

Working hours

Monday to Saturday, with flexibility during sale events (Big Billion Days, festive sales, etc.).

How to apply

Send your resume to [email protected] with the subject line "E-commerce Operations Executive – [Your Name]".

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 E-Commerce Operations Executive (Mogappair)
🏢 KUMAR INDUSTRIES
📍 Mogappair