Graduation in any stream is mandatory *

Call on : Seven nine seven 66016 two 5

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GRADUATION IS MANDATORY — ANY STREAM

Job Description: Café Manager

Café Coffee Day (CCD) — Ahmedabad, Gujarat

CCD’s careers page lists Café Manager openings for Gujarat and specifies two years of experience for the combined Assistant Café Manager/Café Manager role. The detailed responsibilities below are based on CCD’s published role information and related café management listings. Confirm the final experience and hiring criteria with your HR team before posting. CCD Careers · CCD Café Manager listing

Role overview

The Café Manager is responsible for the overall performance of the café. This includes leading the team, delivering a strong guest experience, achieving sales and profitability goals, maintaining product and service standards, and ensuring that company procedures are followed.

Key responsibilities

Café operations

- Manage the café’s daily operations, including opening, service, and closing.
- Ensure the outlet is adequately staffed and runs smoothly during all shifts.
- Implement company procedures and maintain required operational records and reports.
- Coordinate with support teams to resolve maintenance, supply, or other operational issues.
- Ensure the café and its equipment are maintained in good working condition.

Customer experience

- Set a welcoming, guest-focused standard for the team.
- Handle customer feedback and complaints promptly and professionally.
- Review feedback to identify recurring concerns and improve service.
- Maintain the café’s cleanliness, ambience,



and service standards.

Sales and business performance

- Take responsibility for achieving sales and profitability targets.
- Review sales results and key business indicators, then take action to improve performance.
- Set transparent shift and team priorities for sales, promotions, and service.
- Identify opportunities to improve sales and encourage suitable product recommendations.
- Ensure promotions and customer-engagement activities are carried out correctly.

Team leadership and development

- Recruit, onboard, supervise, and coach café employees in line with company procedures.
- Prepare staff schedules and deploy employees according to business needs.
- Monitor attendance, punctuality, grooming, and performance.
- Conduct regular team briefings and ensure employees understand their responsibilities and procedures.
- Address employee concerns, support engagement and retention, and identify development opportunities.
- Ensure employees complete required training.

Product quality, hygiene, and safety

- Ensure food and beverages meet company quality and presentation standards.
- Monitor product handling, storage, freshness, and preparation.
- Maintain hygiene and cleanliness across guest areas, counters, equipment, and back-of-house spaces.




- Ensure the team follows food-safety and workplace-safety requirements.
- Complete quality checks and follow up on audit findings and corrective actions.

Inventory and cost control

- Monitor stock levels and ensure accurate, timely ordering.
- Maintain stock records and investigate discrepancies.
- Ensure proper stock rotation, storage, and expiry-date control.
- Monitor wastage and take steps to control avoidable costs.
- Manage café assets, supplies, and equipment responsibly.

Cash, compliance, and administration

- Ensure billing, cash handling, and payment procedures are followed accurately.
- Review sales reconciliation, shift handovers, and daily reports.
- Maintain required café documentation, registers, and checklists.
- Ensure the outlet is prepared for internal reviews and management visits.
- Escalate significant operational, staffing, or customer issues through the appropriate channels.

Candidate requirements

- Education: Graduate in any stream — mandatory.
- Experience: Relevant café, restaurant, QSR, or food-service experience; supervisory or team-management experience is preferred. CCD’s current careers page lists two years for its combined ACM/CM openings.
- Skills: Team leadership, customer service, communication, problem-solving, sales awareness, stock and cost control, and basic reporting.
- Availability: Able to work on-site in Ahmedabad, including rotational shifts, weekends, and public holidays as required.

Pay: ₹30,000.00 - ₹36,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Cafe Manager (Ahmedabad)
🏢 Café Coffee Day
📍 Ahmedabad