We are seeking a detail-oriented, energetic, and experienced Housekeeping Supervisor for our premium resort in Wayanad. In this role, you will oversee daily housekeeping operations to ensure our cottages, villas, public areas, and back-of-house spaces meet the highest standards of cleanliness, hygiene, and aesthetic appeal. You will lead a dedicated team of room attendants and public area cleaners, ensuring seamless coordination with the Front Desk and Maintenance departments to deliver exceptional guest experiences.

Key Responsibilities1. Daily Operations & Quality Control

- Inspection: Conduct thorough daily inspections of guest rooms (villas, suites, and cottages), public areas, dining spaces, and spa facilities to ensure compliance with resort brand standards.
- Room Turnover: Monitor room status updates in coordination with the Front Desk, prioritizing early check-ins, VIP arrivals, and departures.
- Deep Cleaning & Maintenance: Schedule and supervise periodic deep-cleaning tasks (e.g., upholstery shampooing, pest control, polishing woodwork, and stone maintenance) tailored to humid or hill-station climates.

2. Team Leadership & Supervision

- Shift Management: Prepare daily duty rosters, allocate specific tasks and zones to room attendants, and manage attendance.
- Training & Mentorship: Conduct regular training sessions on proper cleaning techniques, chemical handling, guest etiquette, and safety protocols.
- Performance Monitoring: Evaluate team performance, provide constructive feedback, and foster a positive, accountable working setting.

3. Inventory & Linen Management

- Stock Control: Monitor inventory levels of guest amenities, cleaning supplies, linens, and uniforms, raising timely purchase requisitions.
- Linen Audits: Oversee daily linen counts, manage laundry operations (in-house or outsourced),



and inspect linens for stains, tears, or wear and tear.
- Equipment Maintenance: Ensure all housekeeping machinery (vacuum cleaners, floor scrubbers, steam cleaners) is properly maintained, stored, and serviced.

4. Cross-Departmental Coordination

- Maintenance Liaison: Promptly log and follow up on maintenance tickets for room repairs (e.g., plumbing leaks, AC issues, electrical fixes) to minimize room downtime.
- Lost and Found: Maintain meticulous records of items left behind by guests, handling storage and retrieval processes according to resort policy.
- Guest Requests: Address escalated guest housekeeping requests or complaints professionally and efficiently.

5. Safety, Hygiene & Sustainability

- Eco-Friendly Practices: Support the resort's sustainability initiatives, including proper waste segregation, minimizing single-use plastics, and adopting eco-conscious cleaning products.
- Safety Protocols: Ensure strict adherence to health and safety regulations, including proper PPE usage and safe chemical dilution standards.

Requirements & Qualifications

- Experience: Minimum 2 to 4 years of housekeeping experience in a reputed hotel, resort, or hospitality setup (experience in Wayanad or hill-station resort properties is a strong advantage).
- Education: Diploma or Degree in Hotel Management (HM) or a related field.
- Languages: Proficiency in English and Malayalam is mandatory; knowledge of Hindi or Tamil is an added advantage.
- Skills:
- Exceptional attention to detail and organizational skills.
- Strong leadership and team-handling capabilities.
- Basic computer literacy (PMS software, MS Excel/Word for reporting and inventory tracking).
- Ability to stand and walk for extended periods and manage physical demands in a resort environment.

Pay: ₹25,000.00 per month

Work Location: In person

📌 Housekeeping Supervisor (Wayanad)
🏢 Bettersuites
📍 Wayanad