JOB DESCRIPTION / RESPONSIBILITIES OF GENERAL MANAGER (Operations)

Position : General Manager - Operations

Reporting To : Chief Operating Officer

Dress Code : Specified uniform with ID Card

Duty Hours : As per schedule intimated from Time to Time

The responsibilities of the General Manager (Operations) include the following:

- Responsible for overall management and control of the following departments / portfolios:

-OP & IP Services

- Floors/ Patient Services

- Telephones.

- Dietary

- Maintenance: (Civil, Electrical, Mechanical, Air-condition & Refrigeration, Medical Gas Supplies)

- House Keeping.

- Security & Parking Services.

- Food & Beverages.

- External & Internal Transport (Ambulance Services, Motor Vehicles, Lift Services & other Internal Transports).

- Be accountable to delivery of high quality services and support on time as defined by the Management.
- Establish MIS in critical areas to help reporting and problem solving
- Propose budgets/ long term plan to the Medical Director for approval.
- Participate in the Top Management Team periodically.
- Be on the look out constantly for current avenues and trends in the Health Care Industry and apprise the Medical Director of the same.
- Performance evaluation of departments coming under Operations.
- Responsible for compliance with statutory requirements/Regulatory Authorities such as Licenses / Approval / Consents and renewal of the same e.g. Fire safety, Environmental (APSPCB), Electricity (TRANSCO) etc., except Labour statutes.
- Any other portfolio that may be entrusted by the management from time to time.
- Planning, organizing and managing all medical services of the hospital.
- Work in close collaboration with clinical & non-Clinical functions to ensure delivery of world class Healthcare services.
- Identifying and exploring ways and initiatives to control cost and generate revenue.




- Ensure effective Implementation of policies and processes as laid down by the organization.
- To ensure 100% compliance with statutory, statistical and annual reports.
- Represent Hospital for all medico-legal issues.
- Responsible for maintaining and implementing Patient Feedback Process and conduct regular patient feedback analysis.
- Develops and implements policies, procedures and best practices in the administration of hospital with reference to corporate services, medical insurance, material management, pharmacy management, facility management and estates management
- Oversees all training and continuing education for staff
- Assures that facility is in compliance with all federal, state and local laws
- Reports to the Medical Director and supervises administration in the day to day activities
- Liaises with departments for smooth running of the facility
- 4- To oversee facility management in coordination with Facility manager (clinical areas and operations)
- Monitors the training and development of team, and administering disciplinary actions as needed
- Creates and implements a best practice program, maintaining a consistent level of quality of care offered to patients
- Regular meetings with Assistant Administrator, Non medical Administrator and Nursing superintendent through whom carries out regular day to day management
- Ensures that the process needed for the quality management system are implemented and maintained in the hospital
- Guides the material department and pharmacy to make these services economical
- Monitors quality assurance programs and mock drills concerned with the safety and other quality control initiatives
- Oversee practice of evidence-based medicine, safety initiatives, quality assurance, Improving clinical performance and implementation of NABH standards in medical staff.

Pay: ₹80,000.00 - ₹120,000.00 per month

Work Location: In person

📌 Unit Head (Pragathi Nagar)
🏢 Prasad Hospitals India
📍 Pragathi Nagar