This role is accountable for driving strategic program management and delivery excellence across infrastructure management lines of business. The position ensures alignment of program objectives with organizational goals, oversees complex service delivery initiatives, and provides visionary leadership to enable transformation and operational efficiency at scale.
Key Responsibilities
1. Lead program management using advanced infrastructure delivery frameworks, ensuring seamless execution of large-scale initiatives across multiple business units.
2. Define and implement strategic service delivery models leveraging ITIL, cloud platforms, and automation tools to optimize operational performance and customer satisfaction.
3.
Oversee risk management and compliance activities by applying enterprise governance standards and monitoring regulatory adherence throughout program lifecycles.
4. Drive cross-functional collaboration utilizing program management tools (e.g., MS Project, Jira) to align stakeholders, manage dependencies, and resolve escalations.
5. Champion continuous improvement by integrating emerging technologies and best practices into infrastructure delivery processes, fostering innovation and scalability.
6. Provide visionary leadership and mentorship to program teams, cultivating a culture of accountability, excellence, and transformation.
Skill Requirements
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Must Have Skill
Finance & Accounting,Service Delivery Management
Valuable to Have Skill
Other Requirements
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📌 Customer Delivery Head (Noida)
🏢 HCLTech
📍 Noida
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