Job ID: 744000098621147

Process Manager (m/f/d)

Bengaluru

Skilled

Regular

T-Systems ICT India Pvt. Ltd.

Your Task

This role focuses on IT Release and Deployment Management with a strong emphasis on ITIL 4 practices. The position requires 3 years of experience in IT Release and Deployment Management and hands-on experience with ServiceNow, particularly in Release Management, Change, and related modules.

Responsibilities

- Design and own the Release and Deployment Process Service
- Apply advanced knowledge of ITIL 4, especially Release Management, Deployment Management, and Change Enablement
- Manage server patching practices, tools, and schedules in enterprise environments
- Perform strong analytical and problem-solving tasks
- Assess risk and impact across complex IT landscapes
- Facilitate cross-functional discussions
- Document policies, processes, and procedures clearly and effectively
- Work with related processes including CHM, SACM, and RFF
- Create new teamwork initiatives

Your Profile

We are looking for an experienced IT Release and Deployment Management professional with advanced ITIL knowledge, hands-on experience with ServiceNow, and strong analytical and communication skills.

Must Have Skills

- 3 years experience in IT Release and Deployment Management
- Advanced knowledge of ITIL 4, especially Release Management, Deployment Management, and Change Enablement
- Hands-on experience with server patching practices, tools, and schedules in enterprise environments
- 3 years of hands-on experience with ServiceNow, particularly in Release Management, Change, and related modules
- Strong analytical and problem-solving skills
- Understanding of process design principles
- Ability to assess risk and impact across complex IT landscapes
- Good communication and interpersonal skills with experience facilitating cross-functional discussions




- Ability to document policies, processes, and procedures clearly and effectively
- Cross-process knowledge related to CHM, SACM, RFF
- Teamwork skills
- Fluent English knowledge

Nice to Have Skills

- Lean Six Sigma knowledge (certification is not required)
- German language skills

About Us

T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work® Certification™.

As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers.

T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including:

- Automotive
- Manufacturing
- Logistics and transportation
- Healthcare
- Public sector

T-Systems develops vertical, company-specific software solutions for these sectors.

T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems.

As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.

Application Information

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