We are looking for an experienced and responsible General Manager to oversee the overall operations of our software & hardware company. The candidate will be responsible for managing office administration, supervising Sales and Service teams, monitoring employee performance, ensuring customer satisfaction, and maintaining smooth internal operations.

The GM will act as the bridge between the management and employees, ensuring that company policies, business targets and operational plans are implemented effectively.

Key Responsibilities

1. Office Administration & Management

- Manage the overall day-to-day activities of the office.

- Ensure proper discipline, attendance and punctuality among employees.

- Monitor office facilities, resources and infrastructure.

- Establish and implement internal office procedures and policies.

- Handle employee-related administrative matters.

- Ensure smooth coordination between all departments.

2. Sales Team Management

- Supervise and monitor the performance of the Sales Team.

- Set monthly and quarterly sales targets in coordination with management.

- Monitor daily sales activities, customer visits, calls, leads and follow-ups.

- Review quotations, proposals and sales conversions.

- Ensure proper follow-up with existing and prospective customers.

- Conduct regular sales review meetings.

- Identify opportunities to improve revenue and business growth.

3. Service & Technical Team Management

- Supervise the Customer Support, Software Implementation and Technical Service Teams.

- Monitor customer complaints, support tickets and pending issues.

- Ensure timely resolution of customer problems.

- Monitor software installation, implementation and training activities.





- Ensure proper coordination between Sales and Service teams.

- Review service quality and customer satisfaction.

- Ensure timely completion of customer commitments.

4. Employee & Staff Management

- Allocate responsibilities and monitor employee performance.

- Conduct regular employee performance reviews.

- Identify training requirements and skill development opportunities.

- Handle employee grievances, conflicts and disciplinary matters.

- Coordinate recruitment, onboarding and employee evaluations.

- Maintain accountability and productivity across departments.

5. Internal Operations & Coordination

- Coordinate between Sales, Service, Accounts, Administration and Management.

- Monitor pending tasks and ensure timely completion.

- Implement proper reporting systems and work procedures.

- Ensure that all departments follow company policies.

- Identify operational issues and recommend improvements.

- Maintain proper documentation and internal communication.

6. Business Performance & Reporting

- Prepare and submit daily, weekly and monthly operational reports to management.

- Monitor sales performance, service performance and employee productivity.

- Review revenue, collections, pending payments and operational expenses in coordination with Accounts.

- Track customer retention and service renewals.

- Identify business improvement opportunities.

- Ensure that company objectives and targets are achieved.

Pay: ₹20,000.00 - ₹40,000.00 per month

Application Question(s):

- Is located in Kerala ?

Education:

- Bachelor's (Required)

Experience:

- Management: 2 years (Required)

Language:

- Malayalam, English (Required)

Location:

- Vyttila, Kochi, Kerala (Preferred)

Work Location: In person

📌 General Manager (Vyttila)
🏢 S.R.VALUE
📍 Vyttila