- Guest Check-in & Check-out: Greet guests warmly, verify identity, handle keys/keycards, and process billing or final settlements.
- Reservations & Inquiries: Manage cancellations, phone calls, and emails.
- Concierge & Information Services: Provide details about hotel facilities, local attractions, dining.
- Departmental Coordination: Communicate closely with housekeeping, maintenance, and food & beverage (F&B;) teams to ensure rooms are ready and special requests are met.
- Complaint Resolution: Address and resolve guest issues calmly, professionally, and promptly.
Required Skills & Competencies
- Communication: Transparent, polite, and effective verbal and written English.