We are looking for a proactive and result-oriented Assistant Manager – Operations to join our Academic Excellence team at Brightside English.

The candidate will be responsible for managing tutor performance, monitoring learner progress, coordinating tutor activities, improving learner engagement, and driving renewals and upselling opportunities..

Key Responsibilities

- Monitor tutor performance, session quality, attendance and punctuality.
- Coordinate tutor schedules, queries and operational issues.
- Track learner progress, engagement and attendance.
- Identify learners at risk of discontinuing and coordinate recovery plans.
- Manage learner renewals and upselling opportunities.
- Conduct tutor check-ins, recognition activities and performance tracking.
- Prepare weekly reports and performance trackers.
- Coordinate with internal teams to ensure smooth academic operations.

Requirements

- 1–4 years of experience in EdTech, startups, inside sales,



customer success or a target-driven environment.
- Proven track record of achieving targets.
- Strong Excel and spreadsheet skills.
- Excellent spoken and written English.
- Positive coordination, communication and problem-solving skills.
- Ability to work independently in a fast-paced environment.

Preferred Qualifications

- Experience coordinating tutors, teachers or coaches.
- Experience with customer renewals and upselling.
- Strong ownership and leadership abilities.

Why Join Brightside English?

- Direct access to management and founders.
- Opportunity to take ownership of responsibilities.
- Performance-based career growth.
- Opportunity to grow with a developing EdTech company.

Pay: ₹40,000.00 - ₹60,000.00 per month

Work Location: Remote

📌 Assistant Manager - Operations (India)
🏢 Brightside English
📍 India