The Service Advisor acts as the primary point of contact between customers and the service department. The role involves understanding customer concerns, preparing job cards, coordinating vehicle repairs and maintenance, ensuring timely delivery, and providing excellent customer service to enhance customer satisfaction and retention.
Key ResponsibilitiesCustomer Handling
- Greet customers and understand vehicle service/repair requirements.
- Explain service processes, repair estimates, and expected delivery timelines.
- Maintain qualified and courteous communication with customers.
- Address customer queries and complaints effectively.
Service Coordination
- Prepare and maintain job cards accurately.
- Coordinate with technicians to ensure proper diagnosis and repair of vehicles.
- Monitor work progress and update customers on service status.
- Ensure timely delivery of serviced vehicles.
Sales & Revenue Generation
- Promote periodic maintenance services and genuine Royal Enfield spare parts.
- Recommend value-added services, accessories, and extended warranty programs.
- Achieve service and customer satisfaction targets set by the dealership.
Documentation & Administration
- Maintain service records and customer information.
- Ensure accurate billing and documentation.
- Follow dealership policies and Royal Enfield service standards.
- Prepare daily service reports and follow-up records.
Customer Relationship Management
- Conduct post-service follow-up calls.
- Collect customer feedback and work towards improving satisfaction levels.
- Build long-term customer relationships and encourage repeat business.
Eligibility Criteria
- Diploma / Bachelor's Degree in Mechanical Engineering, Automobile Engineering, or any relevant field.
- Freshers or candidates with 0–3 years of experience in automobile service advisory/customer service roles.
- Experience in two-wheeler dealerships is preferred.
Required Skills
- Excellent communication and interpersonal skills.
- Customer service orientation.
- Basic technical knowledge of motorcycles and automotive systems.
- Computer proficiency (MS Office, Dealer Management Systems).
- Problem-solving and coordination skills.
- Ability to work under pressure and meet deadlines.
Preferred Qualifications
- Experience in automobile dealerships, especially two-wheeler service operations.
- Knowledge of Royal Enfield products and service procedures is an added advantage.
Salary & Benefits
- Attractive salary based on experience and performance.
- Incentives based on service and customer satisfaction targets.
- Training and growth opportunities opportunities.
- Employee benefits as per company policy.
Pay: ₹12,000.00 - ₹20,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
📌 Service Advisor (Tiruchirappalli)
🏢 Annai Motors Royal Enfield
📍 Tiruchirappalli
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