Location: Kacheripady, Kochi (In-Person)

Pay: ₹18,000.00 - ₹24,000.00+ per month (Negotiable based on experience)

Application Email: [email protected]

Job Summary

We are seeking an experienced, high-energy Senior Booking & Communications Officer to join our back-office healthcare staffing team in Kacheripady, Kochi. In this role, you will play a crucial operational role bridging our UK care home clients, internal office staff, and dedicated care professionals, alongside supporting essential HR and personnel management functions.

This position requires a minimum of 2 years of prior experience in customer support, CRM, or client relationship management, coupled with exceptional English communication skills. If you are a proactive professional looking to advance your career in international healthcare operations, we want to hear from you.

Key Responsibilities
Shift & Client Relationship Management

- Oversee real-time shift allocations and monitor our digital scheduling platform during UK operational hours.
- Efficiently match available UK care home shifts with qualified Healthcare Assistants (HCAs) and Nurses based on skills, availability, and client preferences.
- Serve as a senior contact point for UK care home managers and staff, handling urgent booking requests, shift confirmations, last-minute cancellations, and rota adjustments with high professionalism.
- Maintain positive, long-term working relationships with UK care home coordinators to anticipate and fulfill ongoing staffing requirements.

HR & Operational Support

- Perform regular HR tasks, including candidate screening,



structuring and conducting interviews, and maintaining personnel files.
- Coordinate compliance, onboarding documentation, and staff record updates to ensure agency alignment with UK healthcare regulations.
- Audit shift booking logs, staff attendance records, performance notes, and operational metrics.

Key Requirements & Qualifications

- Experience: Minimum of 2 years of proven experience in customer support, CRM, client handling, or operational coordination.
- Communication Skills: Exceptional, fluent spoken and written English with high confidence in handling client calls and clear written correspondence.
- Tech Proficiency: Hands-on experience with CRM systems, scheduling tools, mobile management apps, and contemporary office platforms.
- Flexibility: Comfortable working fixed shift schedules aligned with UK operational hours.
- Work Type: In-person post at our Kochi office (Kacheripady).

Salary & Shift Timings

- Mid Shift: 12:30 PM – 9:30 PM (IST)
- Night Shift: 8:30 PM – 5:30 AM (IST)
- Starting Salary: Starts at ₹18,000 per month and scales upward based on prior experience, skills, and selected shift.

What We Offer

- Career Progression: Significant scope for advancement into leadership, senior operational roles, and team management as our healthcare agency network expands.
- Comprehensive training on international healthcare staffing operations and digital compliance systems.
- A supportive, dynamic, and professional workplace environment in central Kochi.

Pay: From ₹18,000.00 per month

Work Location: In person

📌 Senior Booking & Communications Officer (Kochi)
🏢 Vjm global tree (p
📍 Kochi