Job Description – Patient Lapse Package Coordinator
Company: Progenesis IVF
Department: Patient Care / Customer Service
Location: Thane, Maharashtra
Job Type: Full-Time
Experience: Freshers can apply
About Progenesis IVF
Progenesis IVF is a growing IVF and Reproductive Medicine healthcare organisation committed to providing compassionate, patient-centric fertility care and supporting couples throughout their parenthood journey.
Job Overview
We are looking for a proactive and patient-focused Lapse Package Coordinator to connect with patients whose IVF treatment packages have become inactive or lapsed. The candidate will be responsible for conducting regular follow-ups, understanding patient concerns, coordinating with internal teams, and encouraging patients to resume their treatment journey.
Key Responsibilities
- Contact patients with inactive or lapsed IVF treatment packages through outbound calls.
- Conduct regular follow-ups and understand the reasons for treatment discontinuation.
- Address patient queries and concerns professionally and empathetically.
- Encourage and assist patients in restarting their treatment journey.
- Coordinate with doctors, counsellors, and respective centre teams for patient requirements.
- Schedule consultations and follow-up appointments for interested patients.
- Maintain accurate patient details, call records,
and follow-up status in CRM/HMS.
- Ensure timely follow-ups with patients and maintain proper documentation.
- Achieve assigned patient reactivation targets and follow-up objectives.
- Escalate clinical or service-related concerns to the concerned department.
Required Skills & Qualifications
- Freshers are welcome to apply.
- Fluent Marathi communication is mandatory.
- Basic English communication skills are required.
- Positive verbal communication and interpersonal skills.
- Patient handling and convincing abilities.
- Positive attitude, patience, and a customer-focused approach.
- Basic computer knowledge and familiarity with MS Office.
- Ability to manage regular outbound calls and follow-ups.
Preferred Candidate
Candidates with experience in telecalling, customer service, patient coordination, or healthcare follow-ups will be preferred.
Join Progenesis IVF and become a part of our mission to help couples continue their journey towards parenthood.
Pay: Up to ₹22,000.00 per month
Application Question(s):
- What is your Current CTC? Max company Budget is 22K
- What is your Expected CTC?Max company Budget is 22K
- What is your Notice Period ?