Guest Service Associate

Reports To

Restaurant Manager

Job Purpose

To provide professional and efficient food and beverage service in the restro-bar, ensuring an excellent guest experience while maintaining high standards of service, hygiene, safety, and responsible beverage service.

Key Responsibilities

- Welcome and greet guests professionally.
- Escort guests to their tables and provide menus.
- Take accurate food and beverage orders.
- Explain menu items, ingredients, specials, and promotions to guests.
- Recommend food and beverage items based on guest preferences.
- Coordinate with the kitchen and bar for timely order preparation.
- Serve food and beverages according to established service standards.
- Ensure proper presentation and correct serving portions.
- Monitor guest satisfaction throughout the dining experience.
- Clear, clean, and reset tables promptly.
- Maintain cleanliness of tables, service stations, glassware, cutlery, and restaurant areas.
- Assist the bar team with service requirements when required.
- Follow responsible alcohol-service procedures and company policies.
- Ensure alcoholic beverages are served only according to company policy and applicable legal requirements.
- Verify guest requirements regarding age/ID when required by law or company policy.
- Handle guest complaints politely and escalate responsible issues to the supervisor.
- Process orders and bills accurately through the POS system.




- Coordinate with the cashier for billing and payment collection.
- Maintain proper grooming, hygiene, and uniform standards.
- Follow FSSAI, food safety, hygiene, and sanitation procedures.
- Report breakages, equipment issues, stock shortages, spillages, or maintenance problems to the supervisor.
- Assist with opening and closing duties.
- Support the team during peak hours, events, and special functions.
- Follow all restaurant SOPs, company policies, and management instructions.

Required Skills

- Good communication and guest-handling skills.
- Basic knowledge of food and beverage service.
- Basic knowledge of alcoholic and non-alcoholic beverages.
- Ability to work in a fast-paced restaurant environment.
- Good teamwork and coordination.
- Attention to detail.
- Positive attitude and willingness to learn.
- Basic POS knowledge.
- Good problem-solving and complaint-handling skills.

Key Performance Standards

- Excellent guest service
- Accurate order taking and billing
- Timely food and beverage service
- Proper grooming and hygiene
- Food safety compliance
- Responsible beverage service
- Teamwork and communication
- Cleanliness and restaurant readiness
- Guest satisfaction
- Compliance with company SOPs

Pay: ₹13,500.00 - ₹19,500.00 per month

Benefits:

- Flexible schedule
- Food provided
- Health insurance
- Provident Fund

Work Location: In person

📌 Guest Service Associate (GSA) (Bengaluru)
🏢 46 Ounces Brewhouse
📍 Bengaluru