The role of Credit Controller covers all aspects of collections activity including cash collection, account management, customer relations and controls . This will be done through implementation of all Account administration, payment demand and Collection activities for sales through multiple revenue streams ( NSO, ORS, XF, Direct ) There will be strong need for relationship building with customers, in country teams and in house billing and customer care teams
Key Responsibilities
- Collection of all accounts using various collections methods – however the main source will be direct customer communication via outbound/inbound calls.
- Implementation of permanent account administration, reconciliation and account analysis.
- Implementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures.
- To ensure debt and cash targets are met on a quarterly/monthly basis
- To ensure all ledgers are kept clean and reconciled
- To ensure full compliance with all associated internal and Sarbox controls
Skill Requirements
- Relevant and demonstrable experience of a collections role. (Required)
- Sap Experience
- PC literacy, particularly in MS Office (Windows NT).
- Demonstrate a customer focused orientation
- Demonstrate a target focused orientation
Must Have Skill
LTC- Collections & Helpdesk
Positive to Have Skill
Other Requirements
Skills & Knowledge:
- Excellent analytical and reconciliation skills
- Ability to work own initiative
- Financial & commercial awareness / good numerical skills.
- Problem solving aptitude & ability
Attributes:
- Ability to work closely with customers & negotiation effective outcomes to their problems.
- Committed approach to team work.
- Resilient under pressure and able to quickly adapt to unforeseen work demands.
- Self-motivated and willing to learn new skills
- Adaptable to a changing environment
- Able to control interactions with customers using persuasion and influencing skills.
- Excellent communication skills.
- Ability to liaise with Senior managment