We are looking for a customer-oriented and enthusiastic Customer Service Executive to handle customer enquiries, provide product information, coordinate with internal departments, and ensure excellent customer satisfaction.
Key Responsibilities
- Handle incoming customer calls, WhatsApp messages, and enquiries.
- Respond to customer questions regarding products, orders, pricing, and delivery status.
- Coordinate with Sales, Production, Dispatch, and Accounts departments to resolve customer issues.
- Follow up on pending orders, deliveries, and customer complaints.
- Maintain accurate customer records and update enquiry details in the system.
- Provide timely updates to customers regarding order status and delivery schedules.
- Handle customer complaints professionally and ensure timely resolution.
- Maintain positive customer relationships and ensure customer satisfaction.
- Support the sales team in customer follow-ups and service-related activities.
Required Qualifications
- Any Degree.
- Positive communication skills in Malayalam and English.
- Basic computer knowledge (MS Office, Excel, and Email).
Required Skills
- Excellent communication and customer-handling skills.
- Positive attitude and problem-solving ability.
- Good coordination and follow-up skills.
Experience
- Freshers can apply.
- Experience in Customer Service / Tele calling / Front Office will be an added advantage.