Job Summary:

We are seeking a highly skilled and experienced Senior Captain to manage our restaurant floor operations. You will be responsible for overseeing daily shifts, supervising Captains, Senior Stewards, and Stewards, handling VIP guests, managing billing discrepancies, and maintaining high service standards.

Key Responsibilities:

- Floor Operations Management: Supervise the entire dining floor during operating hours to ensure smooth service flow, proper table allocation, and minimal guest wait times.
- Order Taking & VIP Service: Personally attend to VIP guests, handle special dietary requests, recommend premium menu items, and upsell food and beverages.
- Team Leadership & Training: Conduct daily briefings for the service crew. Train staff on service etiquette, menu knowledge, hygiene standards, and upselling techniques.
- Complaints Resolution: Act as the first point of contact for any guest complaints or service delays, resolving them professionally to ensure maximum guest satisfaction.
- Billing & Void Management: Oversee the restaurant POS system, authorize discounts or voids according to hotel policy, and double-check daily shift closing reports.
- Inventory & Coordination:



Coordinate with the Kitchen Executive/Chef regarding item availability or specials. Monitor restaurant inventory (cutlery, crockery, linen) and minimize breakage.

Requirements & Qualifications:

- Education: Graduate or Diploma in Hotel Management / Catering Technology is highly preferred.
- Experience: 4 to 7 years of solid F&B; Service experience in a 3-star/4-star hotel or high-volume premium restaurant.
- Skills: Excellent leadership, strong crisis management capabilities, sound knowledge of food and beverage pairings, and proficiency in restaurant POS systems
- Communication: Excellent verbal communication in English and Tamil is mandatory to interact with corporate hotel guests and local regular clients.
- Demeanor: Impeccable grooming standards, commanding yet polite floor presence, and solid problem-solving abilities.

Benefits

- Salary based on skills and experience
- Free Food and Accommodation
- PF & ESI

contact - 97511 75559 share your cv - [email protected]

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

📌 Senior Captain (Ekkatuthangal)
🏢 Layalee Grande Hotel
📍 Ekkatuthangal