Job Overview
We are seeking dedicated Customer Support Associates to join our team Ison Xperiences India Private Limited . In this role, you will handle inbound customer interactions, assist with troubleshooting, and provide accurate, timely resolutions regarding prepaid and postpaid services.
Important Note: This role involves 24/7 rotational shifts. Candidates must be flexible and comfortable working in rotational shifts to be eligible for this position.Key Roles & Responsibilities
- Inbound Query Resolution: Handle incoming customer inquiries, understand their concerns, and provide accurate, appropriate solutions.
- Technical & Account Assistance: Assist customers with troubleshooting technical issues and address questions related to prepaid and postpaid services.
- Quality & Professionalism: Resolve customer issues efficiently while maintaining high standards of service quality, courtesy,
and professionalism.
- Multilingual Communication: Effectively communicate with customers in both English and Hindi.
Mandatory & Preferred Requirements
- Language Proficiency: Strong fluency and verbal communication skills in both English and Hindi.
- Shift Flexibility: Must be 100% comfortable working in 24/7 rotational shifts.
- Core Skills: Robust problem-solving abilities, active listening, and a customer-focused mindset.
- Eligibility: Open to both freshers and experienced candidates.