09 Nov
|
Style Perfect Interiors
|
Guwahati
09 Nov
Style Perfect Interiors
Guwahati
Job Title: Client Relationship Executive (Intern)
Company: Style Perfect Interiors
Location: Guwahati, Assam
Job Type: Internship
Work Mode: On-site
Department: Client Relations & Inside Sales
Compensation: Internship (Full-time employment prospect)
About Style Perfect Interiors
Style Perfect Interiors specializes in interior design, turnkey interior solutions, and construction services. We are looking for a proactive, confident, and customer-oriented Client Relationship Executive (Intern) to manage client communication, handle incoming enquiries, coordinate appointments, maintain CRM records, and support the sales process from lead generation/enquiry to conversion.
Job Summary
The selected candidate will be the first point of contact for prospective clients and will be responsible for managing communication through phone calls, WhatsApp, and other communication channels. The candidate will coordinate with the internal team, ensure timely follow-ups, schedule site visits and appointments, maintain accurate CRM records, and assist in converting enquiries into confirmed projects.
Key Responsibilities
1. Client Communication & Enquiry Management
- Handle incoming and outgoing phone calls related to interior design, turnkey projects, and construction enquiries.
- Respond to client enquiries received through WhatsApp, phone calls, social media, and other communication channels.
- Share basic company information, service details, and relevant project information with prospective clients.
- Maintain professional, polite, and timely communication with all clients.
- Understand client requirements and collect essential project details.
2. Lead Follow-up & Sales Conversion
- Follow up with prospective clients regularly to understand their requirements and move enquiries towards conversion.
- Maintain a proper follow-up schedule and ensure that no lead is missed.
- Identify potential clients, understand their interest level, and maintain engagement throughout the sales process.
- Coordinate with the management and sales team regarding important leads, client objections, and conversion opportunities.
- Assist in converting qualified enquiries into confirmed interior design or construction projects.
3. CRM Management & Documentation
- Enter all new enquiries into the company's CRM system accurately and promptly.
- Update lead status, client requirements, communication history, follow-up dates, remarks, and other relevant details.
- Maintain proper digital records of client conversations, enquiries, appointments, and follow-ups.
- Prepare and maintain client-related documents, enquiry records, and basic reports as required.
- Ensure that all client interactions and lead progress are properly documented.
4. Site Visit & Appointment Coordination
- Schedule site visits, client meetings, consultations, and appointments.
- Coordinate with clients, designers, site supervisors, and the operations team to confirm schedules.
- Send appointment confirmations and reminders through phone calls or WhatsApp.
- Follow up with clients after site visits and meetings to understand their feedback and next steps.
5. Sales Support & Reporting
- Assist the management team in daily sales activities and lead management.
- Prepare daily reports covering new enquiries, calls made, follow-ups completed, appointments booked, site visits scheduled, and lead conversion progress.
- Maintain a professional client experience throughout the enquiry and sales journey.
- Perform other sales coordination and client relationship activities assigned by the management.
Eligibility & Required Skills
- Freshers and candidates looking for an internship are welcome to apply.
- Good verbal communication skills and a professional telephone manner.
- Comfortable communicating with clients over phone calls and WhatsApp.
- Basic computer knowledge, including email, Google Sheets, and data entry.
- Willingness to learn CRM software and follow a structured follow-up process.
- Good organizational skills, attention to detail, and time management.
- A positive attitude, confidence, patience, and a customer-focused approach.
- Ability to communicate in English, Hindi, and Assamese.
- Prior experience in telecalling, customer service, sales, or lead management will be an added advantage.
Performance Expectations
The intern will be expected to:
- Respond to client enquiries promptly.
- Maintain accurate and up-to-date CRM records.
- Complete scheduled follow-up calls and messages on time.
- Ensure proper coordination of appointments and site visits.
- Support the sales team in achieving lead conversion targets.
- Maintain professional communication and a positive client experience.
What We Offer
- Practical exposure to interior design and construction sales.
- Hands-on experience in CRM management and client relationship handling.
- Training in sales communication, lead management, and follow-up strategies.
- An opportunity to learn the complete sales process, from enquiry to project conversion.
- Potential opportunity for a full-time position based on performance and business requirements.
· Full-Time Employment Opportunity: A permanent position will be offered based on performance during the internship and the company’s requirements.
How to Apply
Interested candidates may apply through Indeed with their updated resume. Candidates with good communication skills, a willingness to learn, and an interest in sales and client relationship management are encouraged to apply.
Join Style Perfect Interiors and grow your career in sales, client relations, and the interior design industry.
Pay: ₹1.00 per month
Work Location: In person
📌 Client Relationship Executive (Intern) (Guwahati)
🏢 Style Perfect Interiors
📍 Guwahati