About Us

Phenom Cloud is not your average consultancy. HR is our home turf: we help clients solve their trickiest people-tech puzzles with smart, innovative solutions, backed by strong partnerships with leading HR technology vendors. Our clients operate in complex, highly regulated industries such as advanced manufacturing, life sciences, pharma, retail, and financial services, where "trusted relationship" is a real requirement, not a buzzword in a pitch deck.

What really sets us apart is our people. We know our stuff, we don't take ourselves too seriously, and yes, we are genuinely fun to be around (our clients said so, and we didn't even pay them). Through it all, we keep client excellence at the heart of everything we do. We are not a quick fling: we are a reliable, credible partner who remembers our clients' birthdays, shows up on time, and is still around years later.

Position Summary

Phenom Cloud is seeking IT Support Associates (Freshers) to provide technical support for end users in a UK-shift environment. This role is ideal for candidates passionate about IT support, troubleshooting, and cloud technologies.

Duties & Responsibilities

- Provide first-level support for hardware, software, and network issues.
- Troubleshoot desktops, laptops, printers, and connectivity problems.
- Support users via calls,



emails, and ticketing systems.
- Assist with Office 365, Outlook, and Microsoft Teams.
- Manage user accounts, password resets, and support tickets.
- Document incidents and escalate complex issues when required.
- Ensure timely resolution of issues within SLA timelines.
- Support users with basic cloud-related requests.

Skills & Requirements

- Bachelor's degree in B.Tech, B.Sc (Computers), BCA, MCA, M.Sc (Computers), or related fields.
- Freshers (0–1 year experience).
- Good communication and problem-solving skills.
- Willingness to work in UK Shift.

Preferred Skills

- Knowledge of Windows OS and computer hardware.
- Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
- Familiarity with Microsoft Office 365, Outlook, and Teams.
- Basic understanding of Azure, AWS, and GCP.
- Knowledge of cloud fundamentals such as VMs, Storage, Networking, and IAM.
- Strong customer service and teamwork skills.

Benefits

- Prospect to build a career in IT Support and Cloud Technologies.
- Exposure to global clients and UK-shift operations.
- Hands-on learning with Azure, AWS, and GCP.
- Continuous learning and career growth opportunities.
- Collaborative and supportive work environment.

📌 IT Support Associate (Vijayawada)
🏢 Phenom Cloud
📍 Vijayawada