Engineer (Support & Operations) (Lucknow)

Engineer (Support & Operations) (Lucknow)

09 Nov
|
HCLTech
|
Lucknow

09 Nov

HCLTech

Lucknow

Job Summary

Service Desk - L1 - Analyst

Key Responsibilities

Incident Triage: Answer support calls, chats, and emails, and log them into ITSM ticketing systems (e.g., ServiceNow). User Support:

Skill Requirements

Understanding of Active Directory, O365 suite, networking principles (DNS, VPN), and remote troubleshooting tools.

Must Have Skill

English,Microsoft Windows

Positive to Have Skill

Other Requirements

Exceptional customer service, patience, strong verbal and written communication, and ability to multitask.

📌 Engineer (Support & Operations) (Lucknow)
🏢 HCLTech
📍 Lucknow

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