- Handle and process customer complaints and queries.
- Understand the issue and pass/escalate the queries to the relevant internal team for resolution.
- Track complaints and follow up with the concerned team until closure.
- Maintain proper records and documentation of complaints and query status.
- Communicate professionally with customers through emails with positive email etiquette.
- Proficient in MS Office Suite, especially Excel, Word, and Outlook.
- Experience in the Banking & Financial Services domain is mandatory.