Own the entire customer payment lifecycle across all projects under one reporting line — from booking and home-loan facilitation through stage-wise collection and possession. Drive cash flow, RERA-compliant communication, and a unified customer experience by leading a single combined CRM & Collections team.
Key Responsibilities
- Lead the unified CRM & Collections team (Officers and Documentation Executives) across all projects.
- Own the receivables ledger and ageing (0–30 / 31–60 / 61–90 / 90+ days) company-wide.
- Set collection targets and monitor % collection vs scheduled billing.
- Manage bank / HFC relationships for smooth sanction and disbursement.
- Escalate and resolve chronic defaults with full documentation.
- Ensure all processes and communication align with RERA and the Agreement for Sale (ATS).
- Report cash-flow, outstanding and ageing dashboards to the Director.
Required Background
- 7–12 years in real-estate CRM / collections or banking / HFC, with team-leadership experience.
- Solid command of construction-linked payment plans and the sanction-to-disbursement flow.
- MIS / analytics capability and high documentation discipline.
Pay: ₹50,000.00 - ₹60,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
📌 Head – CRM & Collections (Nagpur)
🏢 Om Shivam Buildcon
📍 Nagpur
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