Role Purpose:Ensure seamless passenger handling and productive terminal operations while delivering excellent customer service and supporting on-time flight departures and arrivals.
Key Responsibilities
- Manage check-in, boarding, arrival, and baggage service processes.
- Assist passengers and resolve service-related queries.
- Verify travel documents and ensure regulatory compliance.
- Coordinate with airport stakeholders for smooth operational flow.
- Ensure adherence to safety, security, and service standards.
Qualification & Experience
- Graduate in any discipline.
- 1-3 years of experience in Airport Operations, Aviation, Hospitality, or Customer Service.
Key Competencies
- Customer Service Excellence
- Communication Skills
- Operational Coordination
- Problem Solving
- Attention to Detail
- Teamwork & Collaboration
Working Conditions
- Rotational shifts, including weekends and public holidays.
- Airport operational environment.
📌 Officer - AO&CS in the Role of Terminal Services, Mumbai
🏢 InterGlobe Aviation (IndiGo)
📍 Mumbai
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