This position involves the development of domestic and/or international business at specified profit levels and the implementation of effective measures to ensure customer satisfaction and promote future business. Under guidance of a supervisor or more experienced staff, the role provides administrative support for a variety of proposal activities and recommends measures to achieve operating efficiencies and ensure customer satisfaction.
Job Responsibilities:
- End-to-end vendor coordination — External calling, order drop planning, and funnel tracking from FC dispatch to vendor receipt.
- Payment reconciliation and dispute resolution — Clear debit balances, overdue payments, etc., all within defined SLAs.
- Cross-team program execution — Driving alignment across FC Ops, Finance, Recommerce team, and external vendors.
Required Skills:
- 3 years’ experience preferably in operations.
- Strong cross-functional stakeholder management.
- Data fluency — Advanced Excel (pivot tables, VLOOKUP).
- Vendor/partner management experience including escalations and payment reconciliation.
- Robust written and verbal communication.