Summary:

This role involves working with Client's Kindle Direct Publishing (KDP), an independent self-publishing service. The position requires interfacing with publishers/content providers using the KDP platform to ensure all concerns are addressed. The environment thrives on innovation and excellence, aiming to create an exceptional customer experience.

Job Responsibilities:

- Process and respond to email, phone, and chat contacts from KDP website users.
- Demonstrate transparent and polite written and verbal communication.
- Maintain a positive and skilled demeanor at all times.
- Meet or exceed all quality, productivity, and time management goals.
- Follow all site performance and behavior expectations as outlined by management.
- Demonstrate an appropriate sense of urgency for email response times and phone & chat service levels.
- Follow company policies and processes to process customer requests appropriately.
- Use customer service tools and software to troubleshoot and provide accurate responses.
- Escalate customer issues appropriately and in a timely manner.




- Proactively communicate system & process issues.
- Strive to drive improvement to internal and external processes to enhance the customer experience.
- Contact appropriate teams as needed for systemic issues.
- Detail-oriented and process-focused, able to document research & interactions clearly and concisely.
- Flexibility to work shifts including overnight and weekends.

Required Skills:

- Minimum of 1 year experience handling multiple forms of direct customer inquiries via calls, chats, and/or emails.
- Fluency in English (C1 level) in speaking, writing, and reading.
- Proficiency in computer navigation skills and a basic understanding of using a website/web browser and the internet.
- Experience with Microsoft Office products and applications.
- Ability to research, replicate, categorize, and document customer issues.

Education & Qualifications:

- Bachelor's degree or equivalent.

#AditiConsulting
#26-07106

📌 Customer Service Associate (Chennai)
🏢 Aditi Tech Consulting Private
📍 Chennai